People Service Delivery & Oversight Lead (12 months contract)
Description
Our People Services team is rapidly scaling, driving efficiency, and building a industry leading employee experience. We are looking for an experienced, high-impact People Service Delivery Lead to drive operational performance, manage critical vendor relationships, and lead complex programme execution for our EMEA. This is a fast-paced, 12-month contract role requiring a highly autonomous individual who can operationalize strategy, manage escalations effectively, and simplify complex global processes through a technical and data-driven approach. If you thrive on execution, enjoy optimizing end-to-end employee lifecycles, and possess technical fluency, this role is for you.
Responsibilities
Own the quality and execution of core People service operations within your remit, ensuring all deliverables meet defined Service Level Agreements Act as the primary escalation point for complex, high-risk, or executive-level service issues, driving rapid resolution and implementing preventative measures Drive continuous improvement in key employee lifecycle processes (e.g., Onboarding, Offboarding, Internal Transfers) through process mapping, simplification, and standardisation Define, manage, and continuously monitor regional tiered service health and performance via dashboards, reporting, and insights Lead and execute complex, cross-functional People Operations programmes, such as system implementations, policy rollouts, or operational readiness for new business expansion Apply programme management principles (scoping, tracking, risk mitigation) to deliver projects on time, operating with high agility to adapt to shifting business priorities Provide robust oversight and governance for third-party HR service providers and vendors (e.g., Business Process Outsourcing partners, background check providers) Conduct regular service reviews, manage compliance, and identify opportunities for optimisation and cost efficiency across vendor service lines
Qualifications
6+ years of progressive experience in People/HR Service Delivery, Shared Services, or Global Operations within a multinational, fast-paced organization Proven expertise in managing end-to-end employee lifecycle operations (Onboarding, Offboarding,Movement, Employee Data Management) Demonstrated experience managing and provide oversight for third-party vendors Proven experience in escalation management and operational problem-solving, with a track record of driving issues to resolution Practical Knowledge of Programme/Project Management methodologies and tools Experience working with and optimising major HRIS systems (e.g., Workday,) and Service Management tools (e.g., Salesforce CRM) Technical Fluency: A proven track record of leveraging technology, automation, and data to simplify processes and improve operational efficiency (e.g. experience with AI/automation tools) Experience operating in a high-growth, agile environment where priorities and structures are frequently evolving PMP, Prince2 or equivalent certification is a plus Experience in technology, software, or similarly sectors is advantageous