Account Manager, Google Customer Solutions, Customer Onboarding (German, English)

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage and develop trusted relationships with clients and help them achieve business goals.
• Contribute to the the team performance consistently delivering against quarterly sales targets.
• Create and craft pitches to customers tailored to clients’ performance goals, and work towards mutual business objectives.
• Find and implement creative ways to improve our client relationships, share performance-enhanced suggestions and promote Google products.
• Produce interpretable insights from data analysis, deliver data-driven tactical recommendations to customers.

Minimum qualifications:

• Bachelor's degree in Advertising, Marketing, or equivalent practical experience.
• Experience meeting business-to-business sales goals.
• Ability to communicate in English and German fluently to support client relationship management in this region.

Preferred qualifications:

• Experience in new business sales and business analysis.
• Experience collaborating with cross-functional international teams and managing stakeholders (internal and external facing).
• Knowledge of managing and customising experience for a customer base.
• Ability to lead, motivate and work well with others.
• Ability to multi-task and to manage multiple projects at a time while paying attention to detail.
• Excellent problem-solving skills and ability to develop business recommendations, action plans, as well as ideas on improving internal processes.