MTS 1, Software Engineer
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Looking for a global commerce leader where you can shape how the world buys, sells, and gives? Where you’ll be supported in challenging convention, taking risks, and innovating? Where you’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago? Where you can just be yourself, do your best work, and have a meaningful impact for people across the globe? We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you!
Job Description
Join the Customer Support Technology team building the backend systems that power eBay’s global customer service experience. You will design and implement scalable APIs, contribute to workflow frameworks and automation services, and raise the bar on reliability, performance, and observability across a 20‑year codebase that continues to evolve.
This is an IC role with a strong hands‑on focus—expect to spend ~75% of your time designing and coding, with the remainder on reviews, tooling, and cross‑team collaboration. You’ll own components end‑to‑end, write high‑quality tests, and partner closely with product, SRE, and analytics to improve agent productivity and customer outcomes.
Must‑Have
BS/MS in CS, EE, or related field (or equivalent practical experience).
4–8 years of backend engineering experience (Java focused) building distributed services and public/internal APIs.
Proficiency in Java (11+), Spring Boot, and REST API design; familiarity with SOAP and GraphQL a plus.
Messaging & stream processing concepts (e.g., Kafka, Flink or equivalents).
Datastores: Oracle and at least one NoSQL system; strong SQL fundamentals.
Agile & DevOps: CI/CD (Jenkins/GitHub Actions), containers (Docker/Kubernetes), IaC basics, monitoring/alerting.
Quality discipline: unit/integration tests (JUnit/TestNG), code coverage, code reviews, and clean code practices.
Ability to translate requirements into clean, efficient, extensible, maintainable code; solid debugging/problem‑solving.
We value engineers who think in systems, communicate clearly, and ship pragmatically.
Preferred
Experience with customer‑support–adjacent systems (case/contact management, workflow orchestration, SaaS integrations).
Familiarity with AI‑assisted development and automation (agent assist, summarization, test generation).
Exposure to observability stacks (Prometheus/Grafana/Splunk), OAuth2/OIDC security, and zero‑downtime releases.
What You’ll Do
Design, build, and evolve backend APIs and services for agent tools, workflow engines, and automation platforms.
Write well‑tested code; define observability (metrics/logs/traces) and contribute to SLOs with SRE.
Profile and improve latency, throughput, and reliability; assist with on‑call rotations (follow‑the‑sun).
Review PRs, author design docs, and partner with product to translate functional requirements.
Triage and reduce tech debt, participate in post‑incident reviews, and drive preventative fixes.
Mentor juniors or led a small workstream as a tech lead within a squad.
Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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