Business Operations, Partner Core Tech, AWS Specialist and Partner Sales Operations
Amazon Web Services•Published 22 hours ago•First seen 1 hours ago
The AWS Specialist and Partner Sales Operations team is seeking a driven, experienced Business Operations lead supporting the Partner Core Tech organization. The candidate for this role will be a strategic business partner in shaping the trajectory of the business. They will be able to transform data into compelling narratives and help drive our next phase of growth through operational excellence and innovative thinking.
Partner Core Tech is a team of Partner Solutions Architects (PSAs), Technical Program Managers (TPMs), and Customer Success Managers (CSMs) that serve as trusted technical advisors helping to unlock partner potential by guiding them to build innovative products, solutions, and services using Amazon Web Services capabilities. The team partners closely with the Partner Core team within the AWS Partner and Specialist Organization, focused on developing and executing both business and technical strategy across multiple dimensions: delivering technical execution to support scalable partner programs, delivering data-driven insights through advanced analytical tools, piloting new business models and technical capabilities, and managing strategic partner engagements.
Key job responsibilities
Develops, implements, and manages operational processes, systems, and metrics to enable Partner Solutions Architects (PSAs), Technical Program Managers (TPMs), and Customer Success Managers (CSMs) to effectively scale partner technical enablement and drive partner success. Analyzes partner engagement performance data to identify growth opportunities and process improvements. Partners with stakeholders to drive day-to-day operational excellence through process management, performance analysis, technology support, business reviews, and operational planning. As the AI-powered partner landscape continues to evolve, this role will be instrumental in leveraging the latest artificial intelligence and machine learning technologies to enhance partner technical engagement processes and decision-making. The Business Operations Lead will work closely with cross-functional teams to responsibly implement and optimize AI-driven tools and workflows that augment the Partner Core Tech organization's productivity and effectiveness.
Process & Metrics Management
1. Documents and implements standardized engagement processes and metrics, including goal and KPI definitions, and performance target cascades to support operational effectiveness across PSA, TPM, and CSM functions.
2. Manages success attribution processes and resolves escalations to ensure accurate reporting of technical impact and business outcomes on behalf of the stakeholder organization.
3. Leads Annual Planning Processes on behalf of stakeholders.
Analytics & Business Intelligence
1. Conducts performance analysis on partner engagement data, technical milestone completion rates, goal attainment, and forecast accuracy to identify potential risks
2. Supports regular business reviews with insights on partner pipeline health, technical engagement trends, and operational efficiency
3. Develops data-driven insights through advanced analytical tools to inform both business and technical strategy.
Cross-Functional Collaboration
1. Coordinates cross-functional projects to improve partner technical engagement efficiency and processes.
2. Partners with Partner Core business teams to align technical execution with scalable partner program delivery.
3. Supports strategic partner engagement management and pilot programs for new business models and technical capabilities.
AI-Enabled Operations
1. Orchestrates AI-human collaboration in partner technical engagement processes.
2. Manages and optimizes AI-powered insights and intelligence tools and automated engagement tracking systems.
3. Implements workflows and automation to streamline processes and improve team efficiency.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Partner Core Tech is a team of Partner Solutions Architects (PSAs), Technical Program Managers (TPMs), and Customer Success Managers (CSMs) that serve as trusted technical advisors helping to unlock partner potential by guiding them to build innovative products, solutions, and services using Amazon Web Services capabilities. The team partners closely with the Partner Core team within the AWS Partner and Specialist Organization, focused on developing and executing both business and technical strategy across multiple dimensions: delivering technical execution to support scalable partner programs, delivering data-driven insights through advanced analytical tools, piloting new business models and technical capabilities, and managing strategic partner engagements.
Key job responsibilities
Develops, implements, and manages operational processes, systems, and metrics to enable Partner Solutions Architects (PSAs), Technical Program Managers (TPMs), and Customer Success Managers (CSMs) to effectively scale partner technical enablement and drive partner success. Analyzes partner engagement performance data to identify growth opportunities and process improvements. Partners with stakeholders to drive day-to-day operational excellence through process management, performance analysis, technology support, business reviews, and operational planning. As the AI-powered partner landscape continues to evolve, this role will be instrumental in leveraging the latest artificial intelligence and machine learning technologies to enhance partner technical engagement processes and decision-making. The Business Operations Lead will work closely with cross-functional teams to responsibly implement and optimize AI-driven tools and workflows that augment the Partner Core Tech organization's productivity and effectiveness.
Process & Metrics Management
1. Documents and implements standardized engagement processes and metrics, including goal and KPI definitions, and performance target cascades to support operational effectiveness across PSA, TPM, and CSM functions.
2. Manages success attribution processes and resolves escalations to ensure accurate reporting of technical impact and business outcomes on behalf of the stakeholder organization.
3. Leads Annual Planning Processes on behalf of stakeholders.
Analytics & Business Intelligence
1. Conducts performance analysis on partner engagement data, technical milestone completion rates, goal attainment, and forecast accuracy to identify potential risks
2. Supports regular business reviews with insights on partner pipeline health, technical engagement trends, and operational efficiency
3. Develops data-driven insights through advanced analytical tools to inform both business and technical strategy.
Cross-Functional Collaboration
1. Coordinates cross-functional projects to improve partner technical engagement efficiency and processes.
2. Partners with Partner Core business teams to align technical execution with scalable partner program delivery.
3. Supports strategic partner engagement management and pilot programs for new business models and technical capabilities.
AI-Enabled Operations
1. Orchestrates AI-human collaboration in partner technical engagement processes.
2. Manages and optimizes AI-powered insights and intelligence tools and automated engagement tracking systems.
3. Implements workflows and automation to streamline processes and improve team efficiency.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
- 5+ years of Microsoft Excel experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Preferred Qualifications
- 5+ years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.