Senior Director, Talent Acquisition Operations & Programs
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. When it comes to growing our organization, we believe the future of hiring is Human-Led and AI-Accelerated — using automation, intelligence, and data to eliminate low-value work, surface better insights, and enable recruiters to focus on what humans do best: judgment, connection, and decision-making.
As Senior Director of Talent Acquisition Operations & Programs, you will be central to bringing that vision to life by embedding AI and automation into how Talent Acquisition operates at scale. This is a highly strategic role with enterprise-level accountability responsible for transforming Talent Acquisition Operations from a reactive support function into a product-driven platform that delivers predictable, scalable outcomes across hiring, mobility, and early talent.
Reporting to the VP of Talent Acquisition & Mobility and leading a global team, you’ll partner closely with senior stakeholders across People, Finance, Legal, and Technology to ensure our hiring, mobility, and early-career strategy is built to last—and built to scale. This role is ideal for a leader who wants to shape the future of Talent Acquisition — combining human judgment with AI and automation to build systems that scale with integrity, speed, and impact.
What You’ll Do
- Champion a Human-Led, AI-Accelerated approach to Talent Acquisition by identifying, piloting, and scaling automation and AI capabilities that increase recruiter productivity, strengthen interviewer effectiveness, improve decision quality, and reduce manual, reactive work.
- Design systems and principles that reduce escalation, increase autonomy, and allow Talent Acquisition to scale without relying on heroics or brute force.
- Lead a multi-pillar organization spanning Core TA Operations, TA Coordination, Talent Mobility & Immigration Programs, and Emerging Talent Programs.
- Manage and develop experienced senior leaders, creating clarity, accountability, and durable structures across complex, highly visible domains.
- Build operating models and leadership structures that intentionally separate strategy and system design from day-to-day execution, ensuring decisions are made at the right level across the organization.
- Establish Talent Acquisition Operations as a product-minded center of excellence, with clear ownership, roadmaps, and ROI discipline across tools, processes, and programs.
- Partner with People Analytics to define performance drivers, operational levers, and leading indicators across hiring, mobility, and early talent.
- Oversee the TA technology ecosystem with strong governance, ensuring every tool has a clear owner, roadmap, and value review cadence.
- Exercise sound judgment in regulated and high-risk domains, balancing speed, experience, quality, and compliance at enterprise scale.
What You’ll Bring
Required Qualifications
- 10+ years of experience in Talent Acquisition Operations, Recruiting Operations, or Workforce Operations, with global, enterprise-level leadership scope.
- Demonstrated ability to lead AI and automation adoption in Talent Acquisition or adjacent domains, using technology to eliminate low-value work and materially improve productivity and outcomes.
- Proven experience leading leaders across operations, programs, and regulated domains in a global environment.
- Demonstrated success designing or re-architecting TA operating models—not just running existing systems.
- Deep expertise in designing and governing TA technology ecosystems, optimizing end-to-end workflows, and partnering with Workforce Planning to enable long-term hiring strategy.
- Ability to operate effectively through ambiguity, change, and growth while maintaining strategic clarity and prioritization.
- Experience building durable operating systems that continue to deliver outcomes beyond the tenure of the leader who designed them.
- Strong cross-functional influence skills, with experience partnering closely with Finance, Legal, People Operations, Analytics, and HR Technology teams.
- Data-driven approach to decision-making, with experience translating insights into durable operating principles and outcomes.
Nice-to-Have Qualifications
- Background supporting hiring operations and strategy on a global scale, including expanding into new countries and markets.
- Experience evolving immigration, mobility, or early-career programs from transactional execution to strategic advisory models.
- Prior experience in high-growth or scaled technology organizations with complex hiring needs.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$223,100-$357,000 USD
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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