Sr. Operations Analyst - Training Coordination, CrowdStrike Training (Remote)
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
CrowdStrike is seeking a dynamic Sr. Operations Analyst to support our Training & Certification team. In this role, you will be the driving force behind our world-class training program, orchestrating seamless learning experiences for cybersecurity professionals worldwide, optimizing learner journeys, and ensuring our clients are maximizing their training investments. This role will get exposure to both our training team, and our broader Services business operations as a member of our global Services Operations team.
What You’ll Do:
Oversee all student enrollment, cancellations, rescheduling, and related communication to ensure the smooth flow of students through CrowdStrike University.
Create and maintain a global, yearly schedule of CrowdStrike University instructor-led classes.
Analyze class fill rates, cancellations, and frequencies, and make recommendations to business leaders to ensure schedule optimization.
Own the communication strategy to customers to ensure timely consumption of training investments.
Lead regular scheduling meetings with Leadership to ensure timely scheduling of classes.
Forecast future class schedules based on past demand.
Help maintain written policies and procedures for all assigned functions.
Collaborate with various internal teams to lead process improvement projects.
Interview and debrief learners, acting as a liaison for the CrowdStrike Training team.
What You’ll Need:
A four-year degree (or equivalent) with an emphasis in Business Management or related fields.
4-6 years experience demonstrating a working knowledge of customer service and operations.
Can handle multiple tasks at once using excellent organizational, time management, and project management skills.
Exceptional written and verbal communication skills.
Ability to interact professionally, harmoniously, and productively with customers and/or internal team members at all levels.
Desire to innovate and improve existing processes to help organization scale.
Comfortable working in a dynamic environment with shifting priorities and multiple stakeholders.
Bonus Points:
Experience working for a fast-paced technology and/or security company.
Experience with any of the following systems/programs: SalesForce, Docebo, Tableau, Qualtrics, Google Workspace, AI tools.
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This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $86,000 - $135,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.For detailed information about the U.S. benefits package, please click here.
Expected Close Date of Job Posting is:03-15-2026