Team Lead, Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As the Operations Lead for Honey, part of the PayPal Ads business, you will be accountable for successful delivery and optimization of our deals operations, store creation, and store maintenance functions. You will partner with key stakeholders across Commercial, Product, and Honey-facing teams to deliver on our strategic vision. You will provide guidance to deals managers, store operations teams, and manage relationships with contract vendors and offshore teams to improve operational processes and deliver on business objectives.

Job Description:

Essential Responsibilities:

• Provide high-level technical support and consulting to developers, merchants, and internal teams, ensuring adherence to best practices.
• Install and configure payment APIs (Application Programming Interface) and commerce products, ensuring seamless integration and optimal functionality.
• Execute test scenarios involving code, software, hardware, devices, and endpoints to verify system performance and reliability.
• Replicate, document, and escalate potential bugs or issues to the Product Development teams for resolution.
• Communicate complex technical issues effectively to merchants and internal departments, ensuring clarity and resolution.
• Identify and troubleshoot irregularities in functionality or unexpected behaviors in PayPal products and services.
• Deliver a best-in-class, white-glove experience to merchants by providing tailored support and proactive solutions.
• Create detailed technical documentation and guides for PayPal merchants to facilitate understanding and use of products.
• Diagnose and resolve issues related to APIs, code, services, and network connectivity with precision and efficiency.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Operations Management and Team Leadership: Lead and mentor the deals team, store creation team, and store maintenance team to ensure efficient execution of operations. Foster collaboration across teams while maintaining clear accountability and performance standards. Manage vendor relationships and coordinate with offshore teams to ensure quality delivery and adherence to SLAs.

Deal Management and Optimization: Oversee the full lifecycle of deals from creation through performance tracking. Combine data analysis and performance metrics to create optimization strategies that maximize deal performance and Advertiser ROI. Develop a system for monitoring deal health, ensuring we are meeting business goals and driving efficiency across all deal types and structures.

Store Creation and Maintenance Operations: Establish and refine processes for creating and maintaining high-quality store listings that drive Advertiser success. Create efficiencies in store operations in collaboration with technical and specialized teams. Ensure quality standards, accuracy, and consistency across all store creation and maintenance workflows.

Process Optimization and Best Practices: Build a comprehensive playbook of strategic and tactical best practices for deal management, store creation, and maintenance across the Honey ecosystem. Document standard operating procedures, identify bottlenecks, and implement improvements to increase team productivity and output quality. Leverage insights from both internal teams and contract partners.

Vendor and Offshore Team Management: Manage relationships with contract vendors and offshore teams to ensure quality deliverables, timely execution, and adherence to operational standards. Establish clear communication protocols, performance metrics, and escalation procedures. Conduct regular performance reviews and provide feedback to drive continuous improvement.

Performance Tracking and Reporting: Use operational dashboards and performance metrics to monitor team productivity, deal performance, store quality, and vendor SLAs. Communicate critical information to leadership and key stakeholders with clarity and precision. Identify trends and opportunities for optimization.

Cross-functional Collaboration: Partner with Commercial, Product, and client-facing teams to align operations with business priorities. Manage multiple concurrent initiatives and maintain transparent status tracking for leadership visibility and cross-functional coordination.

Required Experience

5+ years in operations, programmatic advertising, or related field with direct experience managing paid media campaigns, deals, or similar operational functions.

2+ years leading and managing teams including analysts, operations managers, campaign managers, or similar roles.

Proven experience working with contract vendors and/or offshore teams, including performance management, communication protocols, and quality assurance.

Strong knowledge of the digital advertising ecosystem, demand-side platforms (DSPs), supply-side platforms (SSPs), and deal structures.

Demonstrated ability to manage complex operational workflows with multiple priorities, maintaining consistent performance metrics and operational diligence.

Proficiency with data analysis and performance dashboards to derive insights and communicate findings to diverse audiences. Experience with Tableau or similar tools is a plus.

Track record of identifying operational inefficiencies, implementing solutions, and scaling processes to support business growth.

Attention to detail across budget management, inventory tracking, deal structuring, and quality assurance—essential for maintaining accuracy and operational excellence.

Strong communication and stakeholder management skills, with ability to work effectively across time zones and with distributed teams.

Preferred Qualifications

Experience with Tableau or advanced analytics platforms.

Familiarity with the Honey business model or consumer cashback/rewards programs.

Experience managing multiple external vendors simultaneously.

Background in deal operations or programmatic trading.

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($88,500.00 - $126,500.00 Annually)

Additional Location(s) | Pay Range:

Chicago, Illinois | ($80,500.00 - $114,950.00 Annually)
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits. For more information visit https://www.paypalbenefits.com.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.