Account Manager, Customer Onboarding (English, French)

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google's Customer Onboarding team is a rapidly growing arm of the Google Customer Solutions organisation. We work with brand new customers to make Google Ads successful for their businesses. Our mission is to enable the first taste of long term success. We do that by working with customers on defining their digital advertising strategy and marketing objectives. Our primary customers include start-ups, fintechs and retail customers. Helping them utilize Google ads solutions for their business is our bread and butter.

As a Customer Onboarding Specialist, you will educate new customers, help solve problems, drive strategy and ensure the smooth adoption of our products. Throughout our customer life cycles, we prioritize delivering a fantastic customer experience, and onboarding.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage and develop trusted relationships with clients and help them achieve business goals.
• Contribute to the team performance consistently delivering against quarterly business goals.
• Create and craft pitches to customers tailored to clients’ performance goals, and work towards mutual business objectives.
• Find and implement creative ways to improve our client relationships, share performance-enhanced suggestions and promote Google products.
• Produce interpretable insights from data analysis, deliver data-driven recommendations to customers.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of advertising, consultative sales, business development, online media environment, or marketing role.
  
• Ability to communicate in English and French fluently to engage with clients in the region.

Preferred qualifications:

• Experience in new business sales and business analysis.
• Experience collaborating with cross-functional international teams and managing stakeholders (e.g., internal and external facing).
• Ability to multi-task and to manage multiple projects at a time while paying strict attention to detail.
• Ability to think strategically to develop business recommendations, action plans, as well as ideas on improving internal processes and excellent problem solving skills.
• Demonstrated record of managing and personalizing the customer experience.