Manager, Customer Success Acceleration, gTech Ads, GCS (English, Korean)

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Partner with executive stakeholders to build organizational strategy and Go-to-Market (GTM) narrative, collaborating cross-functionally to drive Google’s Ads solutions while testing the status quo.
• Lead and mentor a team of digital marketing strategists, fostering a team-first culture through proactive coaching, meaningful career evaluations, and professional development plans.
• Collaborate with sales leadership to align priorities and leverage service strategies such as Customer Success Acceleration (CSA) and service segmentation to address customer needs and achieve shared business goals.

• Deliver account-level excellence and maximize advertiser Return on Investment (ROI) across lead generation, e-commerce, and multi-channel segments, focusing on long-term customer lifetime value.

• Achieve quarterly performance goals and market-level growth objectives by mobilizing teams to problem-solve complex business issues and execute high-impact marketing solutions.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 11 years of experience developing relationships with customers, and working with digital media or digital marketing/advertising solutions.
• 4 years of experience leading, mentoring, and developing teams.
• Ability to communicate in English and Korean fluently to support client relationship management in this region.

Preferred qualifications:

• Master's degree in Marketing, Technology, or equivalent practical experience.
• Experience collaborating with multiple stakeholders across organizational boundaries to influence across teams with similar objectives, aligning resources and direction.
  
• Understanding of media industry issues to advance Google's forward-looking strategies within the marketplace by being a creative and performance-minded thinker.
• Familiarity with offline media, brand lift, marketing measurement and attribution techniques and Google advertising products.

• Excellent business judgment, strategic, problem-solving and written/verbal communication skills, with the ability to use data to drive strategy and business action, making presentations to C-level/executive audiences.