Strategic Agency Manager, Google Customer Solutions (English, Japanese)

Google Customer Solutions (GCS) sales teams are trusted advisors and engaged sellers who maintain a relentless focus on customer success.Our GCS team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. Together, we create and implement business plans broadly for all types of businesses.

As a Strategic Agency Manager (SAM), you will partner with agency executives, GCS customer sellers, and cross-channel agency teams to drive business growth and product adoption via long-term relationship building and agreement making. You will be responsible for bringing our partners on a journey by determining where our agency, customer, and Google strategies and GCS priorities align to enable both agency and customer success.

Many of our advertising clients rely on agencies to plan, execute, and manage their marketing activities and advertising campaigns. The Agency team is responsible for empowering these clients to achieve their marketing and advertising goals through effective agency partnerships. This involves collaborating directly with both agencies and advertisers, while also helping agencies enhance their capabilities to better serve their clients. The Japanese market comprises various agencies, each with varying strengths, capabilities, and goals.

In this role, you will identify opportunities to cultivate agency growth, enabling them to reach their full potential in supporting clients and achieving scalable impact.

Responsibilities

• Build, maintain, and evolve external relationships with partners and across the ecosystem, and manage strategic partnerships with entities of all sizes.
• Develop cross-product area strategic partner initiatives and build go-to-market strategies to meet broader Google goals across rapidly changing industries.
  
• Serve as the relationship manager for our current existing agreements. Help realize and optimize value from these partnerships while building effective long-term relationships.
• Engage with several internal cross-functional teams across multiple geographies to incubate, launch, improve, and scale new features and user experiences across markets and functional areas.
• Own and strengthen executive-level agency relationships through key C-level meetings, quarterly reviews, and speaking engagements.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience in business development, partnerships, management consulting, or investment banking, in the Consumer Electronics, Auto, OEMs, Telecom, E-Commerce/Retail, Apps, Ads, Gaming, or Technology industries.
• Experience in building executive relationships with internal and external stakeholders.
  
• Ability to communicate in English and Japanese fluently, as it is a customer-facing role that requires interactions with local and regional stakeholders.

Preferred qualifications:

• Experience managing partnerships and selling digital advertising solutions.
• Experience working autonomously in a dynamic, ever-changing, and collaborative environment.
• Ability to be comfortable and understanding working with global teams.
• Ability to develop actionable insights to capture opportunities.
• Excellent investigative skills to assess performance.
• Excellent communication and influencing skills.