Quality Manager, gTech Ads Solutions

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Manage and inspire vendor partner teams to exceed quality standards and deliver an exceptional customer experience.
• Translate high-level business goals and market trends into measurable quality frameworks, manage the cost of quality, and use data to drive decisions.
• Serve as the central point of contact for quality, collaborating with global stakeholders and executive leadership to secure alignment, manage escalations, and balance performing priorities.
• Analyze and redesign quality workflows, using a data-driven approach to influence the development of tools and automation for long-term efficiency.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in managing vendor teams and working with customers.
• 5 years of experience in supervising and managing third-party logistics relationships.
• 5 years of experience managing warehousing and supply chain operations.

• Experience in operations.

Preferred qualifications:

• MBA or Master's degree.
• Certifications in LEAN, Six Sigma or COPC.
• 5 years of experience analyzing data and generating business insights in order to guide business decisions.
• Experience in data and insights.
• Knowledge of SQL/Business Intelligence Platform (BIP).

• Understanding of customer needs and working with data to identify trends and then develop solutions.