Content Developer, Customer Trust Content Management
Amazon•Published 7 days ago•First seen 6 days ago
Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining the Customer Trust Content Management (CTCM) team as a Content Developer.
Key job responsibilities
As a Content Developer, you will be responsible for developing standard operating procedure (SOP) documents for risk and fraud associates and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor, you are the owner of the investigator and customer experience.
You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It's important that you are self-motivated to look around corners for ways to improve the reader experience. Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.
In addition to working on content projects, you will also contribute to team-level goals and initiatives. You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech teams.
About the team
The CTCM team supports associates by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the associates and the seller experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers' questions before they arise. We have team members based in Costa Rica, Republic of Ireland, India, the UK, and the US.
Key job responsibilities
As a Content Developer, you will be responsible for developing standard operating procedure (SOP) documents for risk and fraud associates and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor, you are the owner of the investigator and customer experience.
You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It's important that you are self-motivated to look around corners for ways to improve the reader experience. Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.
In addition to working on content projects, you will also contribute to team-level goals and initiatives. You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech teams.
About the team
The CTCM team supports associates by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the associates and the seller experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers' questions before they arise. We have team members based in Costa Rica, Republic of Ireland, India, the UK, and the US.
Basic Qualifications
- Experience managing content projects of varying complexity
- Experience executing content projects, prioritizing tasks, and meeting deadlines
- Speak, write, and read fluently in English, and have the ability to take direction in English
- Experience in editing, copy-editing, and proofreading
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Experience troubleshooting and documenting findings
- Experience working with global teams and diverse partners
- Strong content strategy and information architecture skills.
- Demonstrated success at learning and explaining business processes.
- Good judgment and effective communication.
Preferred Qualifications
- Experience managing content projects of varying complexity, conducting content review and overseeing localization
- Experience working with global cross-functional teams
- Experience in a multi-language publishing environment, including globalization for translation
- Experience in international content or localization of content
- Can manage a high volume of requests and competing deadlines
- Experience with basic HTML, website management and content management systems (CMS)
- Bachelor's degree in a related field
- 4+ years of Amazon, or 3+ years of customer-facing environment experience