Customer Engineer, Application Modernization, Google Cloud

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with Cloud Sales teams as a cloud subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proof-of-concepts, remove roadblocks, and troubleshoot technical questions. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.

You will have previous experience with application development, application modernization, cloud-native architectures, Site Reliability Engineering, or DevOps practices. You will also have some experience with networking, security, microservices architectures and practices, and container orchestration.

You will be a part of a team of fellow Googlers working in an environment of respect where Google promotes equal opportunities to succeed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  
• Share in-depth enterprise infrastructure and cloud modernization expertise to support the technical relationship with customers, including technology advocacy, support bid responses, product and solution briefings, proof-of-concept work, and partner directly with product management to prioritize solutions which impact customer adoption to Google Cloud.
  
• Guide customers through assessments of their existing legacy application environment(s), provide recommendations on a prioritization roadmap for application modernization, and identify opportunities for migration to hybrid-cloud computing models.
  
• Structure and execute prototyping workshops to prove out proposed architectures, develop best practices, and document blocking requirements for prioritization with engineering.
  
• Travel to customer sites, conferences, and other related events as required, and act as a public advocate for Google Cloud.
  

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 6 years of experience with cloud native architecture and development methodologies (e.g., modernizing legacy applications and application performance profiling and tuning) in a customer-facing or support role.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Experience with architectural design patterns, platform engineering (e.g. Infrastructure-as-Code, automation, image management or repository management), virtualization deployments, container deployments, application security, or networking.
  

Preferred qualifications:

• Experience with developing scalable architectures using API management, microservice frameworks, and PaaS.
  
• Experience prospecting, building and maintaining customer relationships from scratch, with excitement for building Greenfield territories in Enterprise accounts.
• Experience with software development in one or more programming languages.