Sr Director, Chief Credit Officer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job drives revenue growth, leads negotiations with partners, develops business strategy, influences product outcomes, aligns product levers, engages with product teams, represents the end customer, and collaborates with stakeholders. They ensure successful delivery of solutions and maximize market expansion opportunities.

Job Description:

Essential Responsibilities:

• Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities
• Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships
• Develop and execute an overall business strategy to identify and cultivate strategic partnerships, channels, and opportunities to drive revenue growth and global market expansion
• Influence the negotiation with external partners, engaging cross-functional support colleagues, to ensure successful delivery of solutions for large complex partnerships
• Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities
• Engage closely with product, engineering, and architecture teams to drive the architectural runway and determine the best technical implementation/design
• Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making

Expected Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

To facilitate greater financial access and inclusion for small businesses and consumers in the United States, PayPal is seeking to establish a de novo industrial loan company (ILC).  The institution will leverage technology to make financial services and commerce more convenient, affordable, and secure.  For this ILC, PayPal is seeking an experienced Chief Credit Officer (“CCO”) to serve as a key member of the executive leadership team and be responsible for the overall quality of the merchant credit portfolio, ensuring lending activities are conducted in a safe and sound manner in compliance with Board-approved policies. The CCO leads the development and execution of credit policies, oversees credit risk management, ensures the quality of the loan portfolio, and provides strategic guidance to support the bank’s growth, profitability, and regulatory compliance. This role requires close collaboration with executive management, the Board of Directors, lending teams, and regulators to maintain a sound credit culture aligned with the bank’s risk appetite and business objectives.  The CCO will report to the ILC President.

Key Responsibilities:

• Develop/maintain merchant lending policies and monitor compliance
• Develop portfolio analytics to include facilitating performance and risk monitoring
• Prepare monthly and quarterly lending activity and portfolio condition reports for the Board, Board- and management-level committees, and regulatory agencies
• Serve on the management-level Credit Committee and act as a principal spokesperson for the lending function
• Make credit decisions within assigned authority, and review credit decisions made by others within their assigned authority
• Prepare the quarterly allowance for credit loss ("ACL") analysis and merchant chargebacks, coordinating with the Chief Financial Officer ("CFO") for financial reporting
• Monitor Fair Lending compliance via reporting and policy and procedural adherence in conjunction with the Chief Compliance Officer and CRO
• Make decisions on both administrative and operational matters pertaining to lending
• Supervise the collection of non-performing and charged-off loans
• Ensure lending activities comply with regulatory requirements
• Oversee credit staff and implement training programs on credit administration
• Serve as a member of the executive management team, participating in strategic planning, budgeting, policy development, and asset/liability management
• Develop, implement, and regularly update credit policies, procedures, and risk management frameworks to ensure compliance with regulatory requirements and alignment with the bank’s strategic objectives

Required Qualifications:

• 15+ years of progressive experience in credit administration, commercial lending, and portfolio management within the banking sector, with at least 3–5 years in a senior or executive credit management role. Community banking experience is strongly preferred
• Demonstrated experience in developing, implementing, and monitoring credit policies and procedures, including risk grading, underwriting standards, and loan review
• Advanced knowledge of credit analysis, risk assessment, loan structuring, and financial statement interpretation
• Expertise in credit risk management, portfolio stress testing, risk rating systems, and allowance for ACL methodologies
• Proficient with credit administration systems, loan origination platforms, and core banking software; advanced skills in Microsoft Excel, Word, PowerPoint, and data analytics tools
• Strong ability to prepare, interpret, and present complex credit and risk management reports for executive management, Board committees, and regulators
• Demonstrated ability to lead, mentor, and develop high-performing credit and lending teams with a commitment to staff training, performance management, and succession planning
• Exceptional verbal and written communication skills; able to present complex credit and risk information clearly to the Board of Directors, executive management, regulators, and staff
• Unquestionable integrity, sound judgment, and a commitment to ethical conduct and confidentiality
• Bachelor of Science degree in Finance, Accounting, Business Administration, Economics, or a closely related field. MBA preferred. Credit Risk Certification (CRC), Certified Lender Business Banker (CLBB), Certified Public Accountant (CPA), or similar credentials are advantageous

This role is currently remote. Upon the opening of a company office in the Salt Lake City metro area, the expectation will be to work from the office three (3) days per week.

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

Utah - (Virtual) | ($188,000.00 - $279,400.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits. For more information visit https://www.paypalbenefits.com.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.