Senior Manager, Communications

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job participates in complex problem resolution and leads projects of diverse scope requiring an understanding of current business trends. They determine methods and procedures for new or special assignments and drive global process improvements through communication initiatives.

Job Description:

Essential Responsibilities:

• Lead complex communication projects and campaigns, ensuring alignment with business objectives.
• Develop and execute advanced communication strategies to enhance brand visibility and reputation.
• Collaborate with senior leadership to identify communication opportunities and challenges.
• Implement best practices for communication management and reporting.
• Ensure compliance with relevant regulations and standards in all communication efforts.
• Provide mentorship and technical guidance to the communications team.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Role Overview 

This is a unique opportunity to join PayPal, the pioneering global leader in digital payments, as Head of PR and Communications for Germany, Austria, and Switzerland (DEATCH). PayPal continues to shape the future of financial technology with over 430 million active users and a market-leading position across key digital markets. In this role, you will be at the heart of the payments industry’s ongoing digital transformation, leading bold, strategic communications that elevate PayPal’s brand and innovations. Collaborate closely with banking, fintech, and payment industry stakeholders, driving integrated communications and media strategies, while amplifying PayPal's reputation as the go-to platform trusted by millions. This position offers the chance to make a profound impact as part of a brand that is not only transforming commerce, but is also setting new standards for security, trust, and digital convenience in payments. 

Key Responsibilities 

• Develop and execute robust PR and communications strategies that position the company as the leading voice in German eCommerce and payments, driving launches and industry engagement across DEATCH. 

• Build, nurture, and leverage strong relationships with top German media, industry influencers, and key ecosystem partners, ensuring coverage in relevant outlets. 

• Serve as the primary media contact for German-language press, with the ability to craft narratives that resonate within regulatory, innovation, and payments topics. 

• Lead integrated communications campaigns tailored to the German market, blending earned media, social, influencer partnerships, and paid amplification for maximum impact on our consumers. 

• Proactively manage reputational risk and act as lead in crisis communication situations, working closely with internal teams. 

• Cultivate and manage relationships with external agencies, setting clear briefs aligned with payments-specific business needs, and evaluating performance rigorously. 

• Collaborate with marketing, legal, product, and sales teams to amplify campaigns, ensuring strong stakeholder alignment and leveraging payment innovation stories for business growth. 

• Measure PR and communications effectiveness, using data-driven insights and local market intelligence to continuously optimize outcomes. 

Qualifications 

• Minimum 10 years senior experience in PR and communications, with a strong record in complex, multi-market financial services environments (payments and eCommerce). 

• Demonstrable expertise in omni-payments, digital banking, and technology innovations, supported by deep relationships with leading German media in those sectors. 

• Native-level fluency in German, with excellent written and spoken English; knowledge of other DEATCH local languages is an asset. 

• Proven ability to lead cross-functional teams, launch major campaigns, and drive measurable results under tight deadlines. 

• Outstanding storytelling skills and reputation for thought leadership in highly regulated, competitive industries. 

• Extensive experience managing agency partnerships and budget oversight for communications activities. 

• Ability to thrive in high-energy, mission-driven environments and prioritize initiatives for maximum business and reputational impact. 

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.