Sr. Manager, Account Mgmt eBay Live
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Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Sr. Manager, eBay Live Account Management
(We have two roles available, one is supporting the Fashion category and the other is supporting Trading Cards)
About eBay Live
eBay Live is building the future of shopping — where sellers and buyers connect through livestream that blend entertainment, trust, and community. It’s commerce with a heartbeat, powered by creativity and data, and built like a startup inside one of the world’s most recognized marketplaces.
Position Summary
This role is responsible for developing and leading a premium team of account managers in conjunction with partnering internally with primary stakeholders within the eBay Live Business. Build and maintain strong relationships with priority sellers while leading strategic seller initiatives to scale, grow and develop. This role focuses on accelerating seller growth through consultative partnership and knowledge sharing, focusing on the most strategic and important relationships within the Fashion or Trading Cards category on eBay Live
What Your Will Accomplish
Enterprise Seller Partnership:
Build and maintain a top tier team of account managers. Focusing on positive relationships with strategic sellers through regular business reviews and strategic consultations with some of eBay’s largest and most successful accounts.
Develop comprehensive strategies for enterprise sellers to ensure successful platform integration and early growth
Analyze seller business data to identify growth opportunities and potential risks
Demonstrate building customized business plans to help sellers achieve their growth targets and cadences in regards to eBay live.
Train team on providing advanced platform knowledge and eBay live best practices for optimal programming.
Work collaboratively with cross-functional teams to resolve complex seller issues
Guide sellers through policy and platform changes while ensuring compliance
Track and analyze seller performance metrics to ensure growth targets are met
What You Will Bring
5+ years of people leadership experience supporting a team of exempt level employees
5+ years of Account Management or Live marketplaces experience
Extensive knowledge of live e-commerce industry trends and standard methodologies
Strong project management and organization skills
Strong analytical and critical thinking capabilities
Adaptable in a face paced, ever changing environment.
Excellent influencing and presentation skills
Enjoys public speaking; shows genuine interest and passion in live commerce
Proven ability to build and handle relationships with all size of business+partners
Demonstrated leadership skills and ability to work independently
Consistent track record of high performance and team ranking
Strong cross-functional leader who is also recognized as a collaborator and partner
Executive level verbal and written communication skills, including the ability to tell a compelling story backed by data
High degree of ownership and dedication to results
Self-motivated to find opportunities and challenges in the business
Data-driven approach to planning and decision making. Comfortable and hands-on with data, analytics, and modeling. Strong understanding of P&L
Organized problem solver who balances attention to detail with efficiency
Bachelor’s degree or equivalent experience or higher from an accredited university. MBA or equivalent experience preferred.
Core Proficiencies
Customer Focus: Innovates in customer service approaches and anticipates seller needs
Critical Thinking: Ability to analyze sophisticated business situations and develop effective solutions
Leadership: Coaches others and serves as a role model within the team
Results Driven: Consistently achieve above-average results despite obstacles
Communication: Excellent presentation and interpersonal skills
Change Management: Leads team through changes and coaches’ others effectively
The base pay range for this position is expected in the range below:
-Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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