SDS Compliance Investigator
Summary
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!
Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
Apple's Strategic Data Solutions (SDS) team is looking for exceptional and experienced Investigators who will be responsible for completing sanctions screenings across the Apple ecosystem in real-time.
Description
On this team, we are adept at dealing with ambiguity. We use sound judgment and research skills to make timely decisions on our work. While working independently, we are able to stay self-motivated and customer focused in a highly transactional role.
While the majority of screenings involved in this position are handled individually, teamwork is critical in learning the role, in staying current with standards/trends, and in building and maintaining a successful team culture.
Responsibilities
- Our Investigators conduct sanctions screenings of new and existing Apple accounts by utilizing internal systems, commercial databases, and public records. We review and take action on real-time sanctions screenings and apply independent judgment to identify and escalate key sanctions risks.
- This position is campus based on the Raleigh NC, Elk Grove CA, or Singapore campus.
Minimum Qualifications
- Previous fraud, sanctions or compliance experience a plus
- Bachelor’s degree or equivalent experience
Preferred Qualifications
- Excel at research and employ creative problem solving skills
- Demonstrate sound decision-making and good judgment
- Maintain a positive attitude in a fast-paced work environment and deal with change positively
- Adept at working with ambiguity
- Ability to work and make decisions independently
- Ability to assist customers over the phone
- Flexible to work any shift within hours of operation, which can include weekend days
- Make space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.