Sales - eCommerce Manager (Philippines)

Summary

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!
Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Apple’s Sales Organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.

We are seeking an experienced and driven eCommerce Channel Manager to join Apple Philippines team. In this role, you will play a pivotal role in defining Apple’s digital strategy of the Philippines, driving Channel online sales growth, and delivering exceptional digital customer experience (CX) programs. Collaborating closely with regional digital channel teams, Philippines sales teams, cross-functional teams, and external partners. You will be instrumental in maximizing and unlocking the potential of Apple’s eCommerce channel business in the Philippines.

Description

- Be the subject matter expert of Philippines customers, especially in the online eCommerce landscape, partners, and the needs of our end customers.

• Define and implement Philippine's Digital Marketplace Strategy by working with SEA Channel teams and regional Digital teams
• Study market trends, partner capabilities, performance metrics, and results to identify areas for optimization and new online growth opportunities.
• Strive for operational excellence by applying Apple frameworks to ensure consistent and high quality execution from eCom platforms
• Define and implement strategic account plans with relevant marketplaces. This includes, but is not limited to, developing capabilities, driving sales programs, negotiating programs and offers, generating demand, optimizing operations, and delivering premium digital CX.
• Collaborate with account managers to co-develop online sales strategies for key accounts, align on go-to-market activities and identify opportunities for optimization and new avenues for online growth.
• Collaborate with SEA digital channel teams to develop and implement digital initiatives, systems, and set digital metrics; track performance in key markets and adjust strategies as needed to optimize results
• Develop regional digital reporting, reviews, and planning, analyzing data insights, digital critical metrics, digital CX monitoring results to determine appropriate forward actions
• Develop close working relationships with relevant cross-functional teams, collaborating with them to deliver the best customer experience and identify opportunities for improvement.

  Minimum Qualifications

  • Demonstrable experience in digital commerce and CX or a similar role, preferably in an eCommerce or technology-focused environment
  • Deep knowledge of the digital consumer industry, digital commerce and consumer experience trends and best practices both in PH and SEA.

  Preferred Qualifications

  • Demonstrated ability to solve complex problems creatively and resourcefully.
  • Demonstrated ability to positively influence people across all functional areas of an organization
  • Outstanding ability to problem solve, develop creative solutions, and demonstrate resourcefulness, while maintaining extreme attention to detail
  • Ability to drive innovation and thinking creatively
  • Be a deft communicator and collaborator, able to align a complex matrix of teams and functions, build strong and successful sponsorship of eCom initiatives with PH
  • Possess excellent project and/or program management skills with proven ability to drive initiatives from planning to execution
  • Excellent verbal and written communication skills; demonstrated success building buy-in for an innovative and bold vision, including presenting to executives