Customer Engineer, AI, Infrastructure Modernization, Google Cloud (Japanese, English)

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with technical Sales teams as a subject-matter-expert in Artificial Intelligence and Infrastructure Modernization to differentiate Google Cloud to our customers. You will help the customers and partners understand the power of Google Cloud, develop cloud solutions and architectures to solve their business issues, engage in proof-of-concepts, and troubleshoot any technical questions and roadblocks. You will use the expertise and presentation skills to engage with customers to understand their business and technical requirements, and present solutions on Google Cloud. You will use excellent technical, communication and organizational skills. You will partner with internal engineering stakeholders to improve products and build solutions, improving results when in production and identifying ways to multiply the impact of the team as a whole. You will be a part of a team of Googlers working in an environment of respect where we promote equal opportunities to succeed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share AI/ML expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution on Google Cloud.
• Travel to customer sites, conferences, and other related events as needed, acting as a public advocate for Google Cloud.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with frameworks for deep learning (e.g., PyTorch, Tensorflow, Jax, Ray, etc.), AI accelerators (e.g., TPUs, GPUs), model architectures (e.g., encoders, decoders, transformers), and using machine learning APIs.
• Experience with Machine Learning (ML) model development and deployment.
• Ability to communicate in Japanese and English fluently to engage with local and internal stakeholders.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience.
• Experience in building machine learning solutions and leveraging machine learning architectures (e.g., deep learning, LSTM, convolutional networks).
• Experience in architecting and developing software or infrastructure for distributed systems.
• Experience in data and information management.
• Ability to learn, understand, and work with technologies, methodologies, and solutions in the cloud/IT technology space.