Vendor Manager, HR Engineering

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

The Corporate Engineering builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. Corporate Engineering is the team that builds and maintains the infrastructure that powers Google. We are responsible for designing, building, securing, and operating the systems that keep Google running smoothly. Our mission is to enable Googlers to do their best work by providing them with the reliable, secure, and scalable infrastructure they need. Our goal is to be the world's leading provider of enterprise technology solutions.

At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.

Responsibilities

• Define and execute the overarching Keep The Lights On (KTLO) vendorization strategy for the HR application portfolio, ensuring operational excellence through the establishment of key performance indicators for uptime and incident response.
• Serve for strategic HR technology vendors and ensure alignment on delivery Service Level Objectives (SLOs), security, release schedules, and long-term technical roadmaps.
• Partner with finance and procurement to provide technical oversight on vendor agreements, license utilization, and service consumption, ensuring optimal value and technical alignment.
• Lead response to major system incidents within the KTLO portfolio, acting as an escalation point. Drive the post-incident review (PIR) process and own the resulting problem management road-map to ensure permanent fixes.
• Provide regular updates on KTLO program status, vendor performance, and risks to all stakeholders. Lead change management efforts related to KTLO program within the engineering teams.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in operations or business management, vendor management and quality assurance.
• 10 years of experience using analytics or applying project management tools to address business problems.

Preferred qualifications:

• Experience managing vendors that provide software, hardware, telecom and other IT products and services.
• Experience in project management and vendor management with the ability to execute, multi-task and delegate efficiently.
• Ability to manage multiple IT vendors across many Google stakeholder groups simultaneously.

• Ability to think globally and strategically, influencing change across a complex organization.

• Excellent communication skills with the ability to articulate complex ideas in easy to understand terms.
• Excellent problem-solving skills with attention to detail.