Technical Account Manager, Google Cloud Consulting

The Google Cloud Consulting Professional Services team guides customers through their cloud journey to help businesses grow. The team help customers transform and evolve their business through the use of Google’s global network, data centers, and software infrastructure.

In this role, you will help to shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to understand business and technical needs.
• Plan for customer events and launches, partner with support, engineers, and site reliability engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives through partners and accelerate Google Cloud adoption.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience in supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications:

• Experience with translating business requirements into technological solutions.
• Experience in application/workload migration to public cloud providers, and with collaborating across business units internally and at enterprises.
• Experience in collaborating with channel partners, systems integrators, and third-party developers to deliver solutions.
• Knowledge of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Ability to communicate in Bahasa Indonesia and English fluently to interact with local stakeholders.
• Excellent communication, presentation, problem-solving, and management skills.