China Retail Innovation Lead, In Store Experience

Apple•Apply•Published 5 months ago•First seen 1 months ago

Summary

At Apple, innovation isn’t just about products — it’s about the experiences we create for our customers and teams. Apple Retail Operations is where that magic happens every day, driving the tools and programs that power one-of-a-kind, only-at-Apple experiences. We obsess over every detail of the employee and customer journey, and we believe that building an inclusive culture is key to unlocking the best ideas from everyone.

The Retail Operations, In Store Experience team is looking for a dynamic, energetic, and technical individual to lead our China-focused Retail experience development. In this role, you will define a strategy, lead a cross functional team, and rapidly design, build, test, and iterate customer-facing experiences in Apple Retail Stores. You will cultivate a culture of rapid learning, iteration, and innovation. You will work cross-functionally with partners across Apple and Retail, including Product, Engineering, Field, Operations, Engagement, Marketing, and others. You'll lead in a variety of ways - energy, action, expertise, relationships, and collaboration with the goal of building the greatest Retail experiences on earth for our customers.

Description

As the lead for our In store Innovation in China, you will be the focal point of architecting and building the technology for customer-facing experiences in Retail Stores. Partnering across the organization and broader Apple, you’ll develop a strategy to best showcase Apple’s products, software, and services while pushing the boundaries of what is possible.

You will identify and mobilize opportunities to improve customer experiences while creating clarity across a complex landscape—connecting business, product and engineering teams.

You'll lead through a customer-first lens, using insights to inform decision-making, track progress toward goals, and ensure alignment with Apple's broader strategies. You will study customers’ feelings experiences and make improvements according to research and feedback. You will identify technical requirements and develop ideas through scenarios, sketches, story boards, user flows, wireframes, motion studies, mock-ups and prototypes. You and your team will build these prototypes, work cross-functionally to test concepts in stores, rapidly incorporating learnings, and iterating upon them. You will develop measurement criteria to define success. You will stay informed on technology and research on customer preferences, identifying opportunities to incorporate new technologies and interaction patterns to customer problems. Your ultimate deliverable will be the interactive experiences in our stores.

Minimum Qualifications

7-10 years of hardware/ software engineering and/or product management experience related to consumer products and/or Retail
Comfortable navigating fast-paced, dynamic environments with a balance of strategic vision and hands-on execution
Technical understanding and hands-on experience with Native App development, “Super App” design and architecture, back-end systems, and content management systems
Experience mentoring a team responsible for the delivery of technology initiatives and software and hardware systems
Expertise leading complex, cross-functional initiatives involving multiple technology systems and platforms
Hands-on experience in Agile Software Development and rapid iteration/ prototyping
Demonstrated deep understanding of the customer-facing technology landscape in China, and approaches necessary for success

Preferred Qualifications

Exceptional communication and influence skills, with the ability to drive clarity and alignment across all levels
Experience creating and managing product roadmaps supporting operational and business goals
Skilled in developing requirements for engineering and design teams, and guiding solution delivery through every phase
Willingness to travel up to 30% domestically and internationally

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.