Carrier Commercial Manager, Apple Retail - Japan

Apple•Apply•Published 2 months ago•First seen 1 months ago

Summary

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things!

Description

We are seeking an exceptional Carrier Account Manager to support and develop the end-to-end Japan strategy for key telecommunications partnerships.

This role requires a strong understanding of the telecommunications industry, e-commerce expansion, and customer experience improvements across both Online and Retail store channels. The ideal candidate will be responsible for driving revenue growth, identifying new business opportunities, developing and executing strategic initiatives that enhance performance and customer engagement.

Responsibilities

Strategic Leadership & Partnership Management: Lead the development of Carrier strategy for Retail, serving as primary relationship owner for assigned Carrier partners while building strong partnerships through cross-functional business planning, QBRs, and collaborative growth initiatives aligned with overall business goals
Commercial Performance & Growth: Drive revenue growth and profitability by managing commercial performance of Carriers, negotiating contracts and service agreements, and implementing expansion strategies across Online and Store channels including product launches and promotional campaigns
Omnichannel Customer Experience: Collaborate with Carrier and internal teams to enhance end-to-end customer experiences across stores and digital platforms, utilizing customer insights to optimize purchase journeys, post-purchase support, and implement initiatives that drive loyalty and retention
Performance Analytics & Optimization: Track and analyze KPIs to optimize sales, pricing strategies, and promotional effectiveness while developing data-driven insights and recommendations to identify new growth opportunities
Cross-Functional Project Execution: Serve as commercial point of contact for capital projects and key initiatives, collaborating with product teams, marketing, operations, and store teams to implement carrier-specific programs, enhance in-store activations, and drive digital transformation
Market Intelligence & Reporting: Monitor industry trends, competitor activities, and emerging technologies while developing and presenting comprehensive performance reports with actionable insights to maintain competitive advantage and inform strategic decision-making

Minimum Qualifications

Fluency in both English and Japanese (written and spoken) required to effectively manage carrier partnerships and stakeholder communications
More than 5 years experience working with Japanese Carrier partners or Carrier partners in the APAC region or experience in commercial strategy, retail business management or account management
Excellent communication, relationship-building, and executive presentation skills
Strong negotiation, and strategic thinking abilities
Deep understanding of the consumer electronics market, including wireless carrier trends, competitive dynamics, and channel strategies

Preferred Qualifications

Demonstrated success in a role within a global brand and matrix organization is desired
Expertise in e-commerce or omni-channel retail strategies, with a focus on driving online sales growth
Creative thinker with a passion for innovative growth ideas
Detail oriented / effective in process management and documentation

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.