Implementation Consultant II

Oracle•Apply•Published 4 months ago•First seen 1 months ago

Duties & Responsibilities

You'll be responsible for product implementation, process consulting, client relationship management, project documentation and reporting.

Product Implementation:
Remain current and familiar with Oracle hospitality products new releases and new features
Obtain and maintain current accreditations in Oracle Hospitality products and Major Account accreditations
Work with clients to configure, train, and cutover to production and operational phase Oracle hospitality products
Manage and assist all project participants with the implementation of Oracle hospitality products in compliance with global processes, tools, and project templates
Utilise your comprehensive knowledge of Oracle hospitality products to troubleshoot and consult effectively
Process Consulting:
Combine knowledge of hospitality industry processes with expertise in Oracle hospitality products to provide best practice advice to clients
Facilitate workshops and process discussions with clients, both in groups and on a one-to-one basis
Identify and analyse client and project needs to tailor solutions
Implement Oracle Hospitality products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
Client Relationship Management/Customer Service:
Maintain active relationships with key clients
Facilitate meetings with project key stakeholders to drive project implementation and success
Respond to customer enquiries, and provide technical support and case management of issues
Gather feedback from customers about Oracle hospitality products to provide input into product development
Project Documentation and Reporting:
Timely and accurate filing of project deliverables including project status reports, project risks & issue log and project exit reports
Maintain all training and customer interaction records including timesheet signoffs
Submit weekly timesheets to facilitate project billing

Necessities

Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office

Willing to work overtime, overnight, weekends and public holidays as requested

Commitment to adhere to company standards, policies, and procedures

Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds

Currently hold a valid passport

Knowledge, Skills and Abilities – Fundamentals

Three to five years’ industry experience

Tertiary qualification in a Information Systems or similar, Hospitality, Business or Event Management field

Knowledge of hotel front office management procedures

Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean)

Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint

Knowledge, Skills and Abilities – Desirable

Previous training experience in theoretical/conceptual training

Knowledge of broader hotel operating procedures (events management, housekeeping, or finance)

Previous experience in supporting hospitality software products

Knowledge of other similar Property Management Systems

Basic working knowledge of Networks, PC’s, and related peripherals

Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity applications

Experience with Zoom Meetings or similar video conferencing software

Qualifications

Career Level - IC2

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