Principal Technical Account Representative (TAM)

We are seeking for a highly skilled Technical Account Manager (TAM) to join our team. The ideal candidate will possess a strong technical background in Oracle eBusiness Suite System implementation, rollout, upgrade or optimization project management and a deep understanding of Oracle eBusiness Suite product functionality and technology, alongside extensive experience in customer relationship management. The TAM will be responsible for ensuring the overall governance of project or technical service delivery to our customers, helping them maximize the value of their Oracle investments.

Qualifications

Career Level - IC4

Responsibilities

Responsibilities:

• Project Leadership:
  • May have a project lead role, managing complex projects, including tracking and communicating status, risks, and outcomes.
  • Utilize leading practices for successful Oracle technology and Cloud deployments and operations.
• Customer Relationship Management:
  • Develop and manage Oracle customer relationships with a designated large account or a small number of medium accounts throughout the contracted engagement.
  • Act as a trusted advisor to customers, ensuring consistency and quality of deliverables, helping them achieve their IT strategy and business goals.
• Technical Service Delivery:
  • Coordinate the delivery of Oracle Services, serving as the primary delivery contact to the customer.
  • Align contracted services with customer goals and objectives, ensuring effective and efficient use of Oracle delivery resources.
  • Responsible for delivering to the contracted terms, achieving contract margin and revenue objectives.
• Collaboration and Solution Identification:
  • Work collaboratively with Sales, delivery teams, and customers to identify appropriate solutions to meet customer requirements.
  • Establish and maintain a delivery governance model with the customer.
  • Identify and submit delivery leads for new opportunities and contract renewals.
• Incident Management and Communication:
  • Act as a point of contact for any major incidents, managing communication and customer expectations through resolution.
  • Conduct periodic Service Account Planning and Account Reviews, performing scope and risk management.

Requirements:

• Deep understanding of Oracle eBusiness Suite product functionality and technology. Expertise in SCM module is highly preferred.
• Over 5 years of experience in complex Oracle eBusiness Suite implementation, rollout, upgrade or optimization project management. China to Global or Global to China oversea project experience is highly preferred.
• Over 10 years of experience in manufacturing industry.
• Over 10 years of experience in IT Service Management, Project Management or Account Management.
• Demonstrated knowledge of Contract/Project Management, including cost, resources, scheduling, scope, and risk management. 
• Demonstrated experience and skill of customer relationship, account management and incident management.
• BS degree or equivalent experience.
• PMP or equivalent professional certificate.
• Fluent communication with both Chinese and English.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.