Senior/Principal Advanced Services Engineer

Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We’re looking for a Senior/PrincipalAdvanced Services Engineer (ASE), to be a key technical leader within the Customer Success Services (CSS) organization.

This role is essential for ensuring efficient service delivery, preventing bottlenecks, and maintaining high levels of customer satisfaction. A strong local technical leader will be key to meeting growing demands and mitigating risks in this fast-evolving environment.

Qualifications

Career Level - IC4

Responsibilities

What you will do

• Work on the technical delivery for assigned customers, ensuring the highest standards of technical excellence in Oracle solutions.
• Act as the primary technical point of contact during architectural and tactical discussions with customers.
• Provide expert technical guidance and advice to both the TAM and the customer.
• Build and nurture strong, long-term customer relationships, addressing technical issues and aligning Oracle solutions with the customer’s strategic goals.
• Shape and drive the long-term strategy for customer engagements, delivering maximum value through Oracle services.
• Oversee the quality assurance (QA) of technical deliverables to ensure they meet or exceed customer expectations.
• Mentor and guide junior ASEs, serving as a technical role model and fostering their development.

Typical Activities:

• Participate in regular tactical meetings with the TAM and customers to drive success.
• Support the CSS/ASE team in technical discussions, sharing knowledge and best practices.
• Coordinate both planned and ad-hoc technical engagements with the TAM.
• Join customer escalation calls when technical teams are involved to ensure swift resolution.
• Proactively escalate technical issues that may have broader impact across services.
• Ensure effective communication and resolution of any issues escalated to Oracle Support or Development.

What we need

• Proven technical expertise in Oracle solutions and CSS services.
• Extensive experience managing complex technical engagements with customers.
• Strong problem-solving capabilities, strategic mindset, and exceptional communication skills.
• Demonstrated ability to mentor and guide less experienced technical staff.
• Fluency in English is required

Core Values & Key Objectives:

• Proactively evaluate and enhance how Oracle’s integrated solutions and CSS services support customer objectives, with a focus on:
  • Risk mitigation
  • Strategic alignment
  • Increased operational effectiveness

Assess and manage the technical implications of customer situations, ensuring seamless integration and alignment with Oracle solutions and services. Competencies Strategic Communication Skills: 

• Ability to effectively engage with customers, stakeholders, and internal teams to communicate complex technical concepts clearly.

Technical Leadership Skills: 

• Proven ability to lead technical teams, drive technical strategy, and provide mentorship to junior engineers.

Technical Expertise:

• Oracle Database: Deep knowledge of Oracle Database solutions, including architecture, troubleshooting, tuning, performance and optimization.
• Oracle Cloud Infrastructure (OCI): Strong understanding of OCI services, architectures, and deployment strategies.
• AI Solutions: Expertise in applying Oracle AI technologies to drive innovation and support customer goals.
• Engineered Systems: In-depth knowledge of Oracle Engineered Systems, including configuration, performance tuning, and integration with Oracle solutions.

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working 
• Learning and development opportunities to advance your career.
• An Employee Assistance Program to support your mental health.
• Employee resource groups that champion our diverse communities
• An inclusive culture that celebrates what makes you unique.

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.